All refunds are subject to the Surprise Stadium Refund Policy above.Īs we prepare for the 2022 season, we are dedicated to protecting the health and safety of our fans with enhanced precautions and procedures, while continuing to provide the great ballpark experience to which you are accustomed.
Exchanges are available at the Surprise Stadium Box Office prior to the originally scheduled event date otherwise, a full refund will be processed. Exchanges are subject to seat availability on a game-by-game basis. If a game is officially cancelled, all paid tickets purchased through an authorized Surprise Stadium outlet may be exchanged at the Surprise Stadium Box Office only for any future 2022 Spring Training Game at Surprise Stadium for the same home team. Except as expressly stated herein, all sales are final and there are no refunds.Ĭomplimentary tickets may not be refunded or exchanged under any circumstances.Įxchange Policy (Due to an Official Game Cancellation) A full refund will be automatically processed to the method of payment used at time of purchase, including service fees (if applicable). If a game for which you purchased tickets through an authorized Surprise Stadium outlet is cancelled, rescheduled, postponed or has restricted capacity that prohibits the specific seats you purchased from being used, the ticket value of the impacted game(s) will be refunded in the same manner by which the ticket(s) were purchased and will be automatically processed within 30 days of the date of the cancelled game. REFUND AND EXCHANGE POLICY FOR TICKETS PURCHASED AT THE SURPRISE STADIUM BOX OFFICE, BY PHONE, VIA THE INTERNET OR AT ANY TICKETS.COM OUTLET: In the event that 5 innings of one game are not played, except when the home team is in the lead at the end of 4 1/2 innings, the following policy will apply: There are no refunds or exchanges unless an official game is not played. View the Surprise Stadium terms & conditions.
For convenience, there are water fountains available to fill up your bottles. Hydroflask and Sports bottles (up to 1 liter) are allowed, with the exception of any glass containers.Factory Sealed Bottle of Water – up to 2 (1 liter) factory sealed water bottles per guest.The food must be presented in a one-gallon clear ziploc/freezer bag. Surprise Stadium allows food to be brought into the stadium.
Policies, Rules & Regulations Food & Beverage Policy